Sweetwater Services, Inc. dba Sweetwater Hot Tubz
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Sweetwater Services, Inc. dba Sweetwater Hot Tubz (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, and physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)
  • Appointment scheduling details
  • Service history and product ownership information

Non-Personal Information

• IP address, browser type, and device information
  • Website usage patterns and analytics data
  • Cookies and similar tracking technologies

Customer Communication Information

• Records of inquiries and service requests
  • Appointment details and preferences
  • Customer feedback and reviews
  • Communication preferences and consent history

2. How We Use Your Information

We use collected data for:

• Providing and improving our products and services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, deliveries, service updates, and promotions (where consent is provided)
  • Sending appointment reminders and customer support notifications
  • Enhancing website functionality and user experience
  • Internal reporting and operational purposes
  • Ensuring security and fraud prevention
  • Maintaining accurate records of your communication preferences and consent

We only use SMS messaging in connection with services you have requested or explicitly opted into receiving.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, order updates, and important service-related notifications.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws
  • Consent is not a condition of purchase

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interaction with our business
  • Messages will be directly related to services you have requested
  • We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance
  • Or contact us at: info@sweetwaterhottubz.com
  • Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Third-party vendors who assist in our operations (e.g., payment processing, website hosting, appointment scheduling)
  • SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
  • Marketing automation platforms used to manage customer communication preferences

All service providers are contractually obligated to maintain confidentiality and security.

Legal Compliance

• If required by law, regulation, or legal process
  • To protect our rights, property, or safety
  • In response to lawful requests from public authorities

Business Transfers

• In connection with mergers, acquisitions, or sale of assets
  • In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication measures
  • Routine system monitoring and updates
  • Employee training on privacy and data protection
  • Breach notification procedures consistent with applicable laws
  • Secure data backup and recovery systems

While we use commercially reasonable security measures, no method of transmission over the Internet is 100% secure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze site traffic and visitor behavior
  • Improve website functionality and performance
  • Remember user preferences
  • Measure marketing effectiveness

You may manage cookie settings through your browser. Disabling cookies may affect certain site features.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information
  • Opt out of marketing emails by clicking “unsubscribe”
  • Opt out of SMS messages by replying “STOP”
  • Request information about how your data is processed
  • Withdraw consent for communications at any time

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting information.

This Privacy Policy applies only to information collected by Sweetwater Services, Inc. dba Sweetwater Hot Tubz.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Sweetwater Services, Inc. dba Sweetwater Hot Tubz
Phone: (210) 494-7070
Email: info@sweetwaterhottubz.com